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Testimonials

What impressed us most about adopting Infinity X was not just the software, but the exceptional people behind it. The implementation team were outstanding—always responsive, always patient, highly competent, and genuinely invested in our success. With them, we always knew someone had our back. When it came to customization, the software development team’s strong expertise and rapid problem‑solving confirmed trust and reliability in the technical side. Their combined support turned a complex implementation into a smooth, collaborative experience.

McGill Management Team

Idea Elan’s Infinity has really enhanced our operations at York. Its flexibility allows us to manage a highly complex charging system with ease—something that would otherwise require significant administrative effort. By automating reporting and billing processes, it has freed up valuable time for my team to focus on what truly matters: working in the lab.


Beyond efficiency gains, the platform has directly improved our productivity and the level of support we provide to users. While the system itself is simple and intuitive for users, the real value to them lies in the additional time and expertise we can now dedicate to delivering meaningful scientific impact to their research.

Management Team

University of York
Idea Elan is a great software for billing and tracking user fees. The team is very supportive and provides excellent customer service. I am very happy with their service and the software itself

Sampada Apte

Administrative Director
Georgetown University Medical Center
Infinity stands as an indisputably indispensable solution, transforming the orchestration of our core research facilities into a seamless and efficient process by seamlessly integrating service and instrument reservations, supply ordering, and invoicing within our ERP processes. Infinity has emerged as a pivotal cornerstone of our operational efficiency. Its comprehensive functionality empowers our organization to achieve greater effectiveness and productivity in managing all aspects of our research endeavors.

Ghent University Management Team

The Idea Elan team was great at supporting us in the implementation and daily operations of the software. One of their biggest strengths is their willingness to customize the software to our needs.

KAUST Management Team

After researching 5 different companies and their software we chose Idea Elan. We have been using it for over a year now. The software was able to integrate the reservations and invoicing into one package that was better and more versatile than our home grown programs we had been using. Their tech support staff is good and responds very rapidly to questions and or minor changes that we have needed to better customize the software to meet our needs. So far I have enjoyed working with the software and the company.

John Wilderman

Manager, Analytical Instrumentation Engineer University Instrumentation Center University of New Hampshire
The Laboratory Management software from Idea Elan has been instrumental in establishing and maintaining our complex research technology operation. The platform is capable to integrate an operation consisting of diverse funding portfolio, investigator profiles, needs and utilization schemes. The interface was easily absorbed by the labs and their managers as it provided flexible functionality for scheduling on priority basis in a transparent and dynamic way.

Anastas Popratiloff, MD/PhD

Director and Lead Scientist, GW Nanofabriacation and Imaging Center (OVPR)
and Professor of Anatomy (SMHS), The George Washington University
Idea Elan has been instrumental in helping our core streamline sample submission, billing and reporting. We are a fairly large core in terms of revenue so tracking and billing samples manually was an administrative nightmare. Idea Elan installed their software on our internal server, and has helped integrate it with our current financial system. They have been very responsive to customizing and taking our specific needs into account when designing our interface. It is user friendly for both the administrative staff and the technical staff. Idea Elan has multiple levels of permissions that enables the core to delegate many of our administrative processes and allow core personnel to focus on production.

Vanessa Schmid

UT Southwestern

Testimonials

What impressed us most about adopting Infinity X was not just the software, but the exceptional people behind it. The implementation team were outstanding—always responsive, always patient, highly competent, and genuinely invested in our success. With them, we always knew someone had our back. When it came to customization, the software development team’s strong expertise and rapid problem‑solving confirmed trust and reliability in the technical side. Their combined support turned a complex implementation into a smooth, collaborative experience.

McGill Management Team

Idea Elan’s Infinity has really enhanced our operations at York. Its flexibility allows us to manage a highly complex charging system with ease—something that would otherwise require significant administrative effort. By automating reporting and billing processes, it has freed up valuable time for my team to focus on what truly matters: working in the lab.


Beyond efficiency gains, the platform has directly improved our productivity and the level of support we provide to users. While the system itself is simple and intuitive for users, the real value to them lies in the additional time and expertise we can now dedicate to delivering meaningful scientific impact to their research.

Management Team

University of York
Idea Elan is a great software for billing and tracking user fees. The team is very supportive and provides excellent customer service. I am very happy with their service and the software itself

Sampada Apte

Administrative Director
Georgetown University Medical Center
Infinity stands as an indisputably indispensable solution, transforming the orchestration of our core research facilities into a seamless and efficient process by seamlessly integrating service and instrument reservations, supply ordering, and invoicing within our ERP processes. Infinity has emerged as a pivotal cornerstone of our operational efficiency. Its comprehensive functionality empowers our organization to achieve greater effectiveness and productivity in managing all aspects of our research endeavors.

Ghent University Management Team

The Idea Elan team was great at supporting us in the implementation and daily operations of the software. One of their biggest strengths is their willingness to customize the software to our needs.

KAUST Management Team

After researching 5 different companies and their software we chose Idea Elan. We have been using it for over a year now. The software was able to integrate the reservations and invoicing into one package that was better and more versatile than our home grown programs we had been using. Their tech support staff is good and responds very rapidly to questions and or minor changes that we have needed to better customize the software to meet our needs. So far I have enjoyed working with the software and the company.

John Wilderman

Manager, Analytical Instrumentation Engineer University Instrumentation Center University of New Hampshire
The Laboratory Management software from Idea Elan has been instrumental in establishing and maintaining our complex research technology operation. The platform is capable to integrate an operation consisting of diverse funding portfolio, investigator profiles, needs and utilization schemes. The interface was easily absorbed by the labs and their managers as it provided flexible functionality for scheduling on priority basis in a transparent and dynamic way.

Anastas Popratiloff, MD/PhD

Director and Lead Scientist, GW Nanofabriacation and Imaging Center (OVPR)
and Professor of Anatomy (SMHS), The George Washington University
Idea Elan has been instrumental in helping our core streamline sample submission, billing and reporting. We are a fairly large core in terms of revenue so tracking and billing samples manually was an administrative nightmare. Idea Elan installed their software on our internal server, and has helped integrate it with our current financial system. They have been very responsive to customizing and taking our specific needs into account when designing our interface. It is user friendly for both the administrative staff and the technical staff. Idea Elan has multiple levels of permissions that enables the core to delegate many of our administrative processes and allow core personnel to focus on production.

Vanessa Schmid

UT Southwestern