Implementing our solutions across your institution involves collaborative planning and input from all key players, from Core Facility and Financial Admins to Principal Investigators and end-users. With Idea Elan, the journey toward optimized operations is a partnership — we provide dedicated, on-site support to ensure a smooth, inclusive, and stress-free implementation process.
Every shared lab administrator receives personalized guidance through each phase of implementation, from initial setup to beyond the ‘Go Live’ stage. Recognizing the unique ecosystem of each institution’s facilities and workflows, our team works closely with each core director to ensure a deep understanding of your specific operations. The Idea Elan support team is dedicated to empowering every level of your organization from Institution and Facility Admins to PIs, Group Leaders, and Users to fully leverage the capabilities of our enterprise asset management and booking software for maximum benefit.