Testimonials

The team is very supportive and provides excellent customer service. I am very happy with their service and the software itself

The development and setup process was very agile and they met 95% of our requirements without further adjustments. The request management is a very effective to track samples and we could fully adapt it to our needs by using customized forms. In addition, the instrument booking gives our customers the power to reserve instruments in advance and allows us to control and track our equipment usage in a more efficient way.

We have been using it for over a year now. The software was able to integrate the reservations and invoicing into one package that was better and more versatile than our home grown programs we had been using. Their tech support staff is good and responds very rapidly to questions and or minor changes that we have needed to better customize the software to meet our needs. So far I have enjoyed working with the software and the company.

The platform is capable to integrate an operation consisting of diverse funding portfolio, investigator profiles, needs and utilization schemes. The interface was easily absorbed by the labs and their managers as it provided flexible functionality for scheduling on priority basis in a transparent and dynamic way.

All my microscopes and image analysis systems are available for reservation on one site. Once the facility user is logged in , they can reserve time in just 2 computer (mouse) clicks.

Inside Idea Elan, the user can color code the session for training, independent usage and even service/maintenance. Idea Elan has also updated my monthly usage reports to be integrated into the University's accounting system to streamline our billing process. Quick technical support from Idea Elan is also a plus!!

If I have a problem, they will talk through it or get the software changed so it works.

We are a fairly large core in terms of revenue so tracking and billing samples manually was an administrative nightmare. Idea Elan installed their software on our internal server, and has helped integrate it with our current financial system. They have been very responsive to customizing and taking our specific needs into account when designing our interface. It is user friendly for both the administrative staff and the technical staff. Idea Elan has multiple levels of permissions that enables the core to delegate many of our administrative processes and allow core personnel to focus on production.

For the administrator the bar graphs or pie charts document specifics on equipment user and time spent using the machines in the Idea Elan system.  It has a professional look.

Customer service is always a live chat away or if needed/requested by phone.  No answering machines or computer directory.  Customer service corrects any issues on their end in real time or can provide assistance in a walk through progression on the phone for better understanding of the system.

The backbone of this customized software is Idea Elan's IRIS software which is an intuitive, configurable, and user friendly software that can be completely controlled and managed by SystemsX administrators. IRIS offers facility staff more time to pursue critical activities that are relevant to their scientific missions.
We are happy to work with Idea Elan because they provide a well suited solution that caters to the varying needs of small to large core facilities based in multiple institutions across Switzerland.

For the last 5 years, the DBI Bio-Imaging Center and CTCR facility has been searching for a comprehensive and flexible tool for scheduling, project management and reporting for our core facility

Efficient booking and invoicing is paramount for providing scientists with access to core facilities and sharing costs between users without time consuming and costly administration.

As Director of a Microscopy and Imaging Core facility with the National Institutes of Child Health and Human Development (NICHD) within the NIH, I was looking for a flexible easy to use solution for automation of many key facility management functions.

One of their biggest strengths is their willingness to customize the software to our needs.

Infinity has emerged as a pivotal cornerstone of our operational efficiency. Its comprehensive functionality empowers our organization to achieve greater effectiveness and productivity in managing all aspects of our research endeavors.